This policy covers the canfy.app website only — the marketing pages, the free Canva templates, and the demo video. The Canfy Shopify app you install on your store is a separate service with its own App Privacy Policy.
Canfy is committed to protecting personal information collected through this website. This policy explains what we collect and how we use it.
Information we collect
- Account data: name, email, and password when you sign up
- Payment data: handled by Shopify (we never see or store card numbers)
- Support messages: anything you write to us via email or chat
- Usage analytics: aggregate app usage, error reports, performance data
- Cookies and tracking: see “Cookies” below
Third-party tools we use
We use the following services to operate the business. Each has its own privacy policy.
- Google Analytics — site analytics and traffic measurement
- Hotjar — anonymous session recordings to improve UX
- Tawk.to — live chat support
- Shopify — subscription billing and tax compliance
- Mailchimp / ConvertKit — newsletter and transactional email
How we use information
- Deliver the service and process payments
- Respond to support requests
- Send transactional and (with consent) marketing email
- Detect and prevent abuse
- Improve the product and website over time
Cookies and similar technologies
We use cookies for essential functionality, analytics, and (where permitted) advertising attribution. You can disable cookies in your browser, though some features may stop working.
Data sharing
We share information with:
- Service providers who help us run the business (listed above)
- Authorities when legally required
- Acquirers in the event of a merger or sale (with notice to users)
We do not sell personal information.
International transfers
Personal data may be processed in countries outside your own. We use appropriate safeguards (such as standard contractual clauses) where required.
Your rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or export your personal data. Email us to exercise any of these rights.
Data retention
We retain personal data only as long as needed to deliver the service or to meet legal obligations.
Opt-out
- Disable Google Analytics: tools.google.com/dlpage/gaoptout
- Hotjar opt-out: hotjar.com/legal/compliance/opt-out
Policy changes
We may update this policy. Material changes will be notified by email or via the product. Continued use after changes constitutes acceptance.
Contact
Privacy questions? Email support@canfy.app.